PLDT, Amdocs sign new agreement to transform PLDT and Smart’s IT infrastructure

PLDT chair Manuel V. Pangilinan, fourth from left, led the signing for the partnership with Amdocs officials. With him are Amdocs Regional Controller Aviv Sneh, Amdocs Limited general manager Shai Levy, Amdocs Global Business APAC general manager Dror Kalush, PLDT chief corporate services officer Ray Espinosa, and chief financial officer Anabelle Chua.

PLDT Inc. and Amdocs, a provider of software and services to communications and media companies, announced that they are expanding their strategic partnership under a new six-year service agreement.

Early this year, PLDT, Smart, and Amdocs signed a seven-year Master Transformation Agreement to undertake the modernization of IT applications, and the introduction of digital technologies. Such state-of-the-art digital capabilities will deliver compelling customer experiences for PLDT’s wide range of telecommunications and digital services across fixed line and mobile networks.

Under the new agreement, Amdocs will consolidate, modernize and manage PLDT and Smart’s IT Infrastructure. This will entail introducing artificial intelligence, machine learning, analytics, and robotics to their operations. With advanced automation, PLDT and Smart will be able to implement predictive and zero touch operations, auto resolutions of errors, and self-healing of systems. With fully automated operations, PLDT and Smart will be able to prepare for their journey to the cloud, while reducing their operational costs, and engaging their customers with innovative services and compelling experience.

“Our successful collaboration with Amdocs gets stronger as we continue our digital journey,” said Manuel V. Pangilinan, chair, president, and CEO of PLDT. “This agreement will further boost our efforts to enhance customer experience and engagement. With Amdocs running and automating our IT operations, we will be better equipped to quickly launch innovative products and services to deliver a compelling digital experience to our customers.”

“We are committed to expediting PLDT’s digital journey, and together we have achieved significant milestones in the last nine months,” said Gary Miles, chief marketing officer at Amdocs. “With Amdocs Intelligent Operations, PLDT will be able to inject intelligence and automation into their entire operations, enabling them to become more efficient and take smart product and service decisions. This will help them accelerate innovation to further enhance the superior experience they deliver to their customers while increasing engagement, loyalty and affinity to their brand.”

Amdocs Intelligent Operations is part of AmdocsONE, an open, modular and integrated solution set designed to accelerate the industry’s dynamic and continuous digital transformation.

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