CuroTek (Curo Teknika, Inc.), an ePLDT subsidiary and a Managed IT Services and Contact Center partner of market-leading enterprises, recently penned a partnership with Cebu Pacific to provide Managed Omni Channel Contact Center Services to Cebu Pacific’s Lifestyle Rewards Program GetGo.
The GetGo rewards program allows customers to earn — and convert points — from their flights and the airline’s lifestyle partners.
“We really look forward to the coming months and years as we achieve new successes and address new challenges, as well as deliver great customer care through all possible channels. My hope is that we will be able to maintain our level of customer care at a satisfactory level; knowing that we have CuroTek with us we believe that we will provide just that, and so much more,” said Nik Laming, general manager of Cebu Pacific’s GetGo.
CuroTek president and ePLDT Group senior vice president and chief operating Officer Nerisse Ramos expressed her appreciation to GetGo for entrusting its contact center needs to CuroTek.
“Contact center is a very critical component of GetGo’s digital transformation in terms of redefining customer experience,” Ramos said.
GetGo availed itself of the Omni Channel Contact Center services for both its GetGo Loyalty Rewards Customer Service and GetGo Telemarketing. Through this partnership, GetGo will be able to provide a better experience to its members by assisting them in earning their rewards points when booking flights through voice, email, chat, and social media. This will enable their clients to avail themselves of the GetGo credit card powered by Unionbank Visa.
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