ManageEngine, a division of Zoho Corp. and a provider of enterprise IT management solutions, has added autonomous artificial intelligence (AI) agents across its enterprise software suite to help companies automate IT, security, and endpoint management tasks with less human intervention.
Called Zia Agents, the AI-powered tools are designed to execute tasks on their own, moving beyond chatbots and AI assistants that only provide recommendations. The rollout covers ManageEngine’s service management, observability, cybersecurity, and endpoint management platforms.
The company said the agents can investigate IT incidents, troubleshoot devices, monitor cloud costs, automate security operations, and manage compliance tasks. Businesses can also create custom AI agents using natural language prompts without extensive coding.
“The frontier models are great for all-purpose use but are not often efficient for specific areas like enterprise IT,” said Rajesh Ganesan, CEO, ManageEngine. “We take great care in building AI technology that is not only purpose-built, but also provides value in terms of cost and long-term use.”
The announcement shows the growing interest among enterprises to use AI for repetitive and labor-intensive IT operations. Philippine companies are also increasing investments in automation and cybersecurity as they deal with talent shortages, rising cyber threats, and more complex hybrid work environments.
ManageEngine said prebuilt AI agents can be deployed in one click, while its Zia Agent Studio allows companies to build customized agents for internal workflows. The system also supports multi-agent orchestration, where a master AI agent coordinates several specialized agents to complete tasks.
In IT service management, the AI agents can automate ticket resolution, generate knowledge base articles, analyze configuration issues, and support HR-related workflows. The company said the tools are capable of connecting with multiple business applications to complete tasks end to end.
For IT operations teams, the AI agents add automation to observability systems by identifying root causes of outages and helping accelerate recovery. The company also said its cloud cost management agents can investigate unexpected spikes in cloud spending across different accounts.
In cybersecurity operations, ManageEngine said the AI agents can automate user reviews, correlate alerts, investigate threats, and reduce false positives. Security teams can also interact with logs and alerts using plain English queries.
Endpoint management tools also received AI capabilities. ManageEngine said the agents can perform endpoint detection and response (EDR) triage, diagnose device issues, troubleshoot patch failures, and recommend steps to improve compliance rates.
The company emphasized that customer data will not be used to train AI models. It also said administrators can set behavioral guardrails and audit AI actions for governance and compliance purposes.
“The privacy principles adopted by ManageEngine for the last two decades in building our stack now stand vindicated even more in the age of AI agents,” said Umasankar Narayanasamy, vice president, ManageEngine. “Our commitment to upholding the principles of data privacy and sovereignty gives assurance to our customers to adopt AI agents with confidence.”