Microsoft said Outlook email access was improving in parts of Asia-Pacific on Nov. 13, although some users could still have trouble connecting or receiving messages.
In its 7:04 p.m. update, Philippine time, the company said it had finished recovery work on some affected systems in the region. More users were regaining access to their inboxes, and Microsoft was processing emails waiting to be delivered.
“However, some users may continue to experience intermittent issues,” Microsoft said in a statement.
The company was carrying out similar work in other regions and adding capacity to keep services running smoothly. It had not announced that all services were back to normal.
Microsoft was also working through the pileup of delayed emails. It extended the time allowed for email delivery to 48 hours to help keep messages from timing out while waiting to be sent.
Some users could still have trouble opening their work email through the Outlook website or desktop app. Messages could also take longer to arrive.
Most Teams features, including calls, meetings, group chats, and channel messages, were working. However, users could still have problems viewing calendars, sending meeting invitations, or changing scheduled meetings because these features rely on Exchange Online.
SharePoint Online users could open files stored in the service, but some could have trouble sharing them with people outside their organization.
Copilot users could also have trouble opening chats, getting answers, or using the tool to access work emails, calendars, and files.
Microsoft said it had found no evidence that malicious activity caused the outage. Once services are restored, it plans to explain what went wrong and what it will do to help prevent similar problems.