Programmed, an Australasian operations, staffing, and maintenance services provider, has unified information on more than 18,000 active vendors using Boomi’s technology, helping reduce manual work and giving its teams a clearer view of vendor compliance.
Programmed provides facility management, property maintenance, training, and workforce solutions to more than 10,000 customers across mining, government, education, and infrastructure. With vendor information previously spread across different business units and applications, the company faced duplicated compliance checks, inconsistent records, and difficulty determining which information was current.
The company turned to Boomi, the data activation company for artificial intelligence (AI), to create a centralized Vendor Management System using Rapid Global as its vendor onboarding and compliance platform.
“We needed vendor data to be consistent across onboarding, compliance, finance, and operational systems — removing duplicated compliance checks and conflicting records — while giving every team a near-real-time view of vendor status,” said Gary Gietzmann, head of Procurement at Programmed.
Programmed worked with Boomi partner Adaptiv to connect Rapid Global with its other business systems through the Boomi Enterprise Platform. These include Microsoft D365 F&O for finance and enterprise resource planning (ERP), as well as work order management platforms used for procurement and day-to-day operations.
The system gives Programmed one reliable record for each vendor. Information such as compliance status, certifications, and insurance can be updated centrally and shared across connected systems.
Boomi’s Data Hub serves as the central record for vendor information. It can also detect inconsistent data coming from other systems and isolate it before incorrect information spreads across the business.
“When we assessed Programmed’s requirements, it was clear that Boomi’s combination of integration and master data capabilities made it the right fit,” said Philip Durrant, principal consultant, Adaptiv. “The platform enabled us to address Programmed’s immediate vendor data challenges. We could see from the outset, placing the vendor record at the heart of the solution would create a governed, unified foundation, laying the groundwork for a scalable, connected architecture that can grow alongside the business.”
The change is aimed at more than cleaning up data. By connecting vendor information across compliance, finance, procurement, and operations, Programmed can reduce the need for employees to repeatedly check, copy, and reconcile information manually.
“The result has been a connected business process, with vendor information now moving across systems with far less manual re-keying,” said Gietzmann. “Compliance and procurement teams spend less time checking, copying and reconciling data, while operational teams have a clearer view of vendor status, giving them greater confidence in their decision making.”