At the recently concluded “Connex20 APAC Partner Virtual Series,” Jack Chen, CEO of Alcatel-Lucent Enterprise, highlighted that the economic disruption caused by the current global health crisis opened the eyes of businesses in the value of digital tools in ensuring business continuity.

Cloud and collaboration tools helped companies in building a productive workforce with remote working arrangements. He added that digital transformation should no longer be an afterthought but a journey all enterprises should embark on immediately or miss out on the opportunities that await as the world emerges from the COVID-19 challenges.

The “Connex20 APAC Partner Virtual Series” was presented by Alcatel-Lucent Enterprise and gathered partners of the business communications and collaboration solutions to discuss how to support customers with their business continuity efforts as they transform their businesses.

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Partner executives

Over 250 tier-one and tier-two partner executives and sales teams representing more than 120 organizations from across the region participated in the event each day to share best practices in driving successful business continuity and enhancing customer engagement in today’s new norm.

Highlights from the virtual series include a customer insights track emphasizing how partners can capitalize on these insights to remain relevant. It discussed how the pandemic may have shifted customer priorities as well as focusing on new-look technology investment strategies.

Participants tuned in to a panel discussion featuring representatives from partner organizations DXC Technology, Exclusive Networks, and iValue InfoSolutions. Tony Hughes, founder of Sales IQ, also joined as a special guest. The panel highlighted the business challenges and opportunities presented by the current business environment and tough economic times. The participants discussed in-depth on how to equip employees with new technologies to co-create solutions with customers.

Business playbook

The members of the panel also discussed how to go back to one’s business playbook and adjust customer touchpoints where needed. It also touched on how today’s new business acumen equation requires businesses to have IQ (intelligence quotient) + EQ (emotional intelligence) + TQ (tech quotient).

“The Connex20 virtual series offers us an invaluable opportunity to engage with our partners directly to understand what challenges they may be facing and explore ways to ‘Move Forward, Revitalize, and Thrive’ together,” said Pierre Samson, SVP, APAC, Alcatel-Lucent Enterprise. “Having a platform like this where all our partners can come together and learn from each other is critical especially during this time when face-to-face interaction is limited. We want the partners to see that the pandemic, despite being a business disruptor, is also an accelerator for digital transformation and technology adoption.”

Alcatel-Lucent Enterprise provides enterprise networking, communications, and services to over 830,000 customers worldwide. The company has a global reach and local focus with more than 2200 employees and almost 3,000 partners who serve over 50 countries.