Daiichi Properties taps SAP to improve customer-related services

Daichi Properties is partnering with SAP to enhance customer-related services with SAP C4C Service.

Daiichi Properties is behind the award-winning and premium office buildings in Metro Manila’s central business districts, including World Plaza, The Finance Centre, One World Place and the upcoming 56 Central.

Daiichi Properties together with its property management arm DPS integrated SAP C4C Service with SAP Plant Maintenance within SAP S/4HANA. Through these SAP intelligent technologies, Daiichi improved interactions with tenants and properly maintained the records of all the issues, equipment, and cost charging to clients. With the data on hand, Daiichi made sound decisions that continuously elevated their service level to customers.

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“SAP C4C has been helping us build on our customer relationships by offering a faster and more efficient feedback mechanism. It also helped us effectively monitor and track customer concerns with its ticket-based documentation system,” said Joel Cruz, general manager, Daiichi Property Solutions.

With this integration, Daiichi was able to reduce customer complaints by 87.2% and achieved an average of 60% of closing of tickets per day. The company also gained 93% SLA compliance and 98% positive feedback on the customer satisfaction survey.

“Nowadays, organizations need to be highly agile and swift to navigate disruptions in the business landscape,” said Rudy Abrahams, Vice President, head of SAP SuccessFactors, South East Asia and interim managing director SAP Philippines. “As real-estate developers like Daiichi Properties embark on their digital transformation journey, they become a testament that technological tools like Cloud and AI can help forge a lasting customer experience. SAP aims to continue providing solutions to help companies like Daiichi Properties as they innovate to carve out new markets for persistent problems, define new markers for themselves, and embrace technology to transform their businesses while helping speed up economic recovery.”