Broadband service provider Eastern Communications announced that it is allotting P1.04 billion in capital expenditures this year as part of its ongoing national expansion and rollout of fiber network services.

In a media advisory, Eastern Communications said it posted a revenue increase of 7% in 2022 compared to its 2021 performance. The company attributed this to the increased demand for various ICT solutions including internet connectivity, cloud services, and cybersecurity suite.

The company shared that apart from network infrastructure expansion and restoration, part of the budget will be spent on expansion efforts into more emerging sites and business hubs. It also noted that the expansion is expected to be completed by the end of 2023.

Eastern Communications accelerates network expansion
Eastern Communications completes expansion efforts for 2022

“Because of the expansion and the increase in the number and the quality of our services, there has to be a shift in our competency to provide the quality service that our customers need and expect so Eastern Communications and its people will continue to evolve,” said Atty. Aileen Regio, co-coordinator, Eastern Communications.

Among the plans is to extend the coverage across the Visayas and Mindanao with the rollout of Philippine Domestic Submarine Cable Network (PDSCN), which recently landed in Zamboanga, and will also be available in the remaining sites, Liloy and Dipolog in Zamboanga del Sur; Maasin, Leyte; and Mactan, Cebu.

In July 2022, Eastern Communications laid out the PDSCN at Subic Bay with partners Globe and InfiniVAN Inc. The joint infrastructure project is set to complete by April 2023 with the help of its latest cable ship provider, NTT WE Marine (NTTWEM).

Customer satisfaction

According to Eastern Communications, its customer satisfaction increased to a score of 90.92% in 2022.

“We are proud of our high touch approach, and this has become our competitive advantage. Our 2022 customer satisfaction score shows our dedication to continuously delight our customers. We will bring this commitment with us as we expand to more areas in the country,” said Vince Tempongko, co-coordinator for Eastern Communications.