Digital service solutions company ePLDT introduces “eOC” or ePLDT Operations Center to strengthen the cybersecurity of business operations and provide holistic IT (information technology) management of enterprises today.
With the expertise of ePLDT’s existing Security Operations Center for cybersecurity, combined with its Managed Operations Center (MOC) for IT uptime management and monitoring, eOC ensures the IT resilience of companies and help them elevate efficiency.
Its expertise and global best practices for both cybersecurity and IT, adaptive platforms and knowledge bases, safeguarded by the Philippines’ leading data center operations, assures business owners that its critical business operations are well taken care of.
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With the shift to digital technology brought on by the global health crisis, there has been an increased need to heighten cybersecurity and protection for business owners, especially with remote work as the new normal. ePLDT Operations Center is able to provide these solutions, with globally aligned practices and the country’s foremost subject-matter experts ensuring safeguards are in place and the complexities of businesses are simplified.
The Security Operations Center (SOCaas) monitors and analyzes cybersecurity incidents through a combination of the right expertise, processes, technology, and threat intelligence. SOCaaS provides 24×7 threat visibility, prevents false positives, and allows faster detection, while its response option minimizes the damage caused by a cybersecurity incident and stops it from spreading.
ePLDT’s Managed Operations Center, on the other hand, gives organizations further peace of mind by proactively determining the status and relationships of critical IT infrastructure through its threshold-based and AI-led prevention. IT teams, and even non-technical leads, can also save precious time and regain their focus with on-demand performance reporting and expert recommendations of ePLDT professionals.
Beyond Proactive Monitoring, ePLDT’s Managed IT experts also perform Problem Management, Incident Resolution, Change Management, Vendor Management, and Knowledge Management services. With customer-specific Service Level Agreements (SLAs), ePLDT can remotely operate and manage the performance and uptime of enterprises’ critical machines.