SmilePH ER Protect Virtual CardBusiness Features

Etiqa Philippines introduces new health plan for emergencies

Recognizing the need to have alternatives during medical emergencies for uninsured Filipinos, ASEAN insurance provider Etiqa Philippines launched ER Protect, a yearly renewable individual health insurance card for emergency care and other medical services.

“We are well aware of the challenges that many of our countrymen face when it comes to emergency-related medical expenses,” said Glenn Navea, head, Etiqa Philippines General Insurance. “ER Protect is designed to give them the services that they need during crises, accidents, or unforeseen health conditions like a stroke. First, our network of 30,000 doctors and 1,600 accredited hospitals and clinics nationwide can meet them at their point of need.”

“Second, the emergency medical coverage is accessible because it is affordable. ER Protect, which can be a medical lifesaver as well as a deterrent against financial hardship, can be availed of for as low as P925 one-time fee per year,” Navea said.

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All these benefits shall be paid on top of the patient’s PhilHealth coverage and/or other insurance policies.

Annual coverage

An annual coverage ensures access to emergency medical services once needed, during the next 12 months. The policyholder also has the confidence and peace of mind that he or she will not contend with hospital bills upon admission.

Affordable medical insurance or emergency protection is not just a shield against the woes of hospitalization — it is also an investment.

As a virtual health card, ER Protect takes care of a lot of the emergency-related medical services that a patient can expect, regardless of whether the hospital admits the insured or deems that his confinement is not necessary. ER Protect covers both inpatient and outpatient services. The coverage extends to costs related to doctors’ fees, lab and diagnoses, operating and treatment rooms, and emergency-related surgical services at the rate of P50,000/year. In cases of admission, it pays for the hospital room, board, and nursing services. In cases where the patient cannot be brought to the ER through the usual means of transport, ambulance service is also covered by the product.

Should the worst happen, it also has a P25,000/year accidental death and dismemberment benefit for the policyholder’s family.

ER Protect allows its users to simply show the virtual health card using the Smile PH 3.0 App to the nearest accredited hospital if emergency strikes.

Digital platform


Etiqa Philippines’ use of the latest InsureTech also makes accessibility to emergency services fast, efficient, and unencumbered by the usual paperwork. Registration, application, and payment for the policy can be done through Etiqa Philippines’ website. Customers can also use their debit or credit cards to settle their payments through over-the-counter payment facilities or digital mobile wallets like GCash.

Emergency room services can be availed through the Smile 3.0 app, a unified omnichannel that integrates common basic features such as inquiries, profile personalization, and contact details updating with very specific transactional processes.

A patient can just tap into the Smile 3.0 app to avail of his ER Protect virtual card in just a few minutes. The patient can then connect with the preferred chain of hospitals and medical providers digitally. Once brought to the ER or hospital, all the patient needs to do is show the virtual card, making admission smooth and fast.

“ER Protect is designed to be customer-friendly, helpful to the patient, and family-friendly,” said Noel Tordesillas, eChannel head, Etiqa Philippines. “It is inclusive and covers a wide range of demographics, from the 2-year-old to the 70-year-old. The whole family can be protected.”

Etiqa Philippines has a wide range of relevant, customizable plans catering to the many diverse needs of Filipinos. As one of the handful of insurance companies in the country that has a composite license, it offers both life and non-life insurance products under one brand. To know more about ER Protect and other insurance solutions, visit Etiqa Philippines.