Telecommunications company Globe Telecom Inc. said its network availability remains above 99%, as it shifts its performance tracking toward real-world user experience in line with global standards.
The update comes as the GSMA, an industry group representing mobile operators worldwide, called on telecom companies to look beyond basic access and focus on service quality. In its Business Imperative for Digital Inclusion report, the group cited stability, latency, and task success as key measures of meaningful connectivity.
According to the GSMA, only 57% of mobile internet users in low- and middle-income countries report having a good internet experience. Poor network quality remains a major barrier, particularly for rural and low-income communities. The report said digital inclusion depends not only on being connected, but on having a stable and consistent service.
Globe said its network strategy aligns with this approach. Rather than focusing only on peak speeds, the company tracks daily user experience, including video streaming without buffering, fast-loading apps, clear calls, and transactions that go through on the first try.
Independent crowdsourced tests show fewer video stalls on Globe’s network, including on platforms such as Facebook. The company said its network uptime stays above 99%, helping keep customers connected throughout the day.
As of 2025, Globe’s average mobile download speed reached 34.8 Mbps, up 8% year on year. Broadband speeds rose 36% to 120.4 Mbps. The company said these speeds exceed the requirements of commonly used platforms such as YouTube and Zoom.
“We build for reliability because that’s what people count on every day,” said Carl Cruz, president and CEO of Globe. “A steady, dependable connection means uninterrupted learning, working, and living. That’s what we aim to deliver.”
Globe said reliability is built into its network design. It increases capacity in high-traffic areas, uses traffic engineering to maintain video and voice quality, and deploys backup power and secondary lines during disruptions to reduce downtime.
The company also said it will expand its reporting to include outcome-based measures that reflect how customers use the network.
As of 2025, Globe posted a Net Promoter Score of 49, above the telecom industry benchmark of 31. Net Promoter Score measures a customer’s willingness to recommend a company and is used as an indicator of satisfaction and loyalty.