Telecommunications company Globe has announced a new policy to charge its postpaid subscribers a nominal fee of P50 for late payments, which will take effect from Dec. 1, as outlined in a media advisory released Friday.
Globe said late payment fees are outlined in the subscription agreement for mobile and broadband postpaid customers. The company hopes that implementing late-payment fees will encourage timely payment of monthly dues and guarantee uninterrupted services for Mobile Postpaid, Platinum, and Globe At Home Broadband Postpaid subscribers.
Globe noted that charging late payment fees is a standard practice among services with monthly recurring bills, including banks and credit card companies, both locally and internationally.
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“With today’s business environment when other sectors and even the government are charging late payment fees, an example is the LTO, we believe that the telco sector may follow suit,” said Darius Delgado, VP and head of Consumer Mobile Business of Globe. “In our case, only postpaid customers who comprise less than 5% of our total mobile customer base will be charged.”
To facilitate timely payments, Globe encourages customers to settle their bills before the due date, especially when due dates coincide with holidays or weekends. The company offers various convenient payment options, including the GlobeOne app and GCash. Customers can opt to enroll their accounts in auto-debit arrangements through their respective banks.
“This fee is not meant to burden them but to encourage them to make prompt payments for uninterrupted connectivity services,” Delgado said. “We want to veer away from the usual practice of disconnecting services over unpaid balances.”