HP Inc. has announced support to hospitals, businesses, and communities in the Philippines as part of its vision to make life better for the people, partners, customers, and community.
In addition to a P2 million donation from the HP Foundation to the Philippines, HP Inc. support includes item donations, enhanced customer support, and free upskilling opportunities to ensure Filipinos adapt to thrive as they continue learning, working, and earning from home.
Supplies and essentials
The HP Foundation has donated $50,000 or over P2 million to the Philippine General Hospital (PGH) as part of its focus to devote significant resources to support community response efforts and prioritize actions that deliver the greatest impact.
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Funds will be used to purchase hospital supplies used in the battle against the pandemic. These include equipment such as cardiac defibrillators, mechanical ventilators, infusion pumps, and syringe pumps.
As part of its commitment to protecting its community including doctors, nurses, staff, and medical student volunteers, PGH will also use the funds to purchase personal protective equipment (PPE) including N95 masks, medical-grade operating room gowns and cover-all suits. This will ensure that frontline healthcare professionals have what they need to deliver proper patient management.
The HP Foundation will also match donations from HP Philippines employees to their communities while budget lasts, with contributions received going to local Filipino beneficiaries.
HP’s Graphics Solutions Business (GSB), which enables small and larger businesses to have personalized experiences through labels, packaging and more, partnered with an HP Print Service Provider to produce 240 pieces of Aerosol boxes and 7,000 customized face shields for frontline health workers.
These were distributed to over 40 hospitals in the country including the University of Santo Tomas hospital, Philippine Heart Center and the National Kidney and Transplant Institute Center. As a show of support, the slogan “We Heal As One” of the Bayanihan Act, which was enacted by the government to combat the pandemic in the Philippines, was printed on every item with the HP Latex printer.
HP Philippines will also be providing digital printing services for a project to create educational COVID-19 posters. These will be printed on HP Large Format Designjets and Pagewide XL printers to support the dissemination of accurate information to the local community.
HP Customer Service
On top of the COVID-19 relief efforts through digital printing, HP offered its GSB end-users with warranty extensions and deferment of monthly payments. Free online consultations, application training, and software webinars were also made accessible to ensure continuous support as customers and partners grow their business and IT skills.
In addition, HP Philippines customer service teams have gone above and beyond the call of duty to ensure that Filipino families and workers keep learning, earning and working from home with their HP PC and print devices, whether they are in areas under Modified Enhanced Community Quarantine (MECQ), General Community Quarantine (GCQ) or Modified General Community Quarantine.
HP customer service support teams overcame a range of challenges to provide PC and print support to both consumers and enterprise customers. These employees, with their PPE gear, powered through multiple city checkpoints and repaired devices in the back of the customers’ cars or outside their homes to ensure that health and safety were prioritized.
HP provides the industry’s widest range of customer service support to PC and print customers in the Philippines today. Services include Pick-Up and Return (PUR) for HP PCs with HP care packs, HP Ink Tank onsite next business day servicing through 24/7 digital support via WhatsApp and web, and Viber chat support at +63 917-1394357 for all HP continuous ink supply system (CISS) printers. Limited-period remote helpdesk support for HP small and medium business (SMB) users was also launched in June. To date, HP continues to provide customer services nationwide across 193 service centers, 14 of which are dedicated HP service centers.
PC, print innovation
As the majority of the Filipino workforce and businesses move forward and adapt to the new ways of working remotely, HP also provides secure, connected, and collaboration-driven PC and print innovation that suits diverse work styles and is future-ready. This includes the HP Spectre x360, HP Elite Dragonfly, HP All-in-One Desktops, monitors, accessories, as well as the HP OfficeJet Pro Series and HP Laser Series.
During this time, HP will be ensuring easy access to original ink supplies with free delivery on select cartridges within Metro Manila and Central Visayas from the HP Flagship Store at Lazada until July 31. Original HP Supplies may also be availed at these authorized online resellers: ICS Lazada, ICS Click2Buy, We Sell It and ASDI.
Categories: CSR, Media Release