According to leading life insurer Manulife’s Asia Care Survey, at the height of the pandemic last year, 70% of Filipinos preferred online channels to manage their insurance policies. With this insight, Manulife Philippines has further accelerated its digitalization efforts by introducing new features on Manulife Online, its mobile-optimized customer website, to provide more convenient, secure, and seamless services anytime, anywhere.
Besides real-time updating of personal information and tracking fund value for investment-linked plans, customers can now make online payments in advance of their due dates and select the amount of premium they would like to pay. They can also download premium notices and variable life statements of accounts.
“Since the launch of Manulife Online in 2019, we have been constantly enhancing our digital tools and expanding the available features to continuously improve our customer experience,” said Richard Bates, president and CEO of Manulife Philippines. “Because more customers are embracing digital technology, we will continue to invest in strengthening our online capabilities. This will allow us to provide customers with easier access to their policies while helping them keep safe during these challenging times.”