Investments in skills, rules, and digital infrastructure are needed for artificial intelligence to deliver real benefits to Filipinos, according to PLDT Inc.
At the Digital Nation Summit Manila organized by GSMA, the global association of mobile operators, Eric Santiago, head of Network Strategy and Architecture at PLDT and Smart, said the country must focus on three areas to move AI forward: capable people, clear governance, and reliable networks.
AI could add between 8% and 12% to the Philippines’ gross domestic product by 2030 through higher productivity and new services, but only if these basics are in place.
“It’s not just about the buzzwords, but about bottom lines and better lives,” Santiago said.
Santiago said building talent should start early, particularly in schools and universities, and should extend nationwide. He also said Filipino AI professionals working abroad should be encouraged to return and help train local workers.
“We should also encourage and incentivize Filipino AI experts abroad to return and help in training,” he said. “Upskilling our people is essential. AI fluency must be accessible to all so we can build the bench needed for long-term innovation.”
Clear rules and strong cybersecurity were also cited as critical, especially as more systems become connected. Santiago said coordination with government agencies and local government units is needed to protect users and attract investors.
“Trust is fundamental. A resilient governance framework ensures that every API integration, every connection point, and every AI-enabled system remains safeguarded,” he said.
On infrastructure, Santiago said AI depends on networks that can stay up even during disruptions. He cited PLDT and Smart’s investments in 5G Standalone, edge computing, and backup connectivity options such as laser-based, point-to-multipoint, and satellite links.
“Through collaboration within the industry and with other stakeholders, the Philippines can lead in turning AI into what I call ‘archipelago intelligence’, transforming efforts into ‘actual impact’ and ‘actionable intelligence’ to deliver value across our islands,” he said.
PLDT said its continued spending on networks and innovation supports its digital transformation goals, including wider internet access, technology-based education, better livelihoods, and improved disaster resilience for Filipino communities.
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