Research from Qualtrics, an experience management company, shows that the workforce in the Philippines has a more optimistic view of the use of artificial intelligence (AI) compared to their global counterparts.
The annual Qualtrics Employee Experience Trends Report surveyed nearly 37,000 employees globally, including more than 500 in the Philippines.
The report reveals that 53% of workers are open to using AI at work for certain tasks.
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Workers are more comfortable with AI in the workplace when they have a sense of control over it, such as for writing tasks (72% of employees would use AI for this), as a personal assistant (66% of employees), and contacting support functions (54%) – than in higher-stakes situations like education (47%) or hiring decisions (47%).
“As economies focus on improving productivity, employee experience is one of the most important levers to prioritize,” said Dr. Cecelia Herbert, principal XM Catalyst at Qualtrics XM Institute. “There is a well-established connection between employee engagement and organizational performance, from innovation and profitability, through to better customer service and employee health outcomes.”
Declining employee engagement of new hires
The research also delved into employee engagement in the workplace and it showed that while workers in the Philippines also return some of the highest levels of engagement (83% compared to 68% global average), this figure has decreased by 5 points compared to the previous 12 months, according to the study. Employee well-being and meeting employee expectations have also declined by 2 points during the same period, while an employee’s intent to stay for 3+ years and inclusion have remained stable.
The Qualtrics research shows many of the key indicators of a positive employee experience — engagement, intent to stay, and well-being — are highest for employees with hybrid work schedules.
There is also a massive shift in employee engagement when it comes to new hires. According to the report, new hires, or those who were hired for less than six months, now have lower levels of engagement (77%), intent to stay (48%), well-being (76%), and inclusion (88%) compared with more tenured employees. Tenured employees or employees who have been with the company for more than a year (1-2 years) reported higher engagement (82%), intent to stay (53%), well-being (82%), and inclusion (89%).
The data reveals how important the first several months of a new job are to build committed and loyal employees, yet only 41% of HR leaders prioritize onboarding new employees to fully integrate them into the company. With many of these new employees excluded from annual engagement surveys, organizations may be missing critical information for retaining their newest hires.