RCBC beefs up mobile app to encourage contactless transactions

Rizal Commercial Banking Corporation’s (RCBC) mobile banking app has enabled more banking services to help clients manage their finances amid the COVID-19 pandemic.

Since the lockdown, RCBC has seen a surge in digital transactions of up to 821%. Digital banking enrollment grew by 167%, proof that customers are slowly migrating to digital channels.

As a result, the Philippine bank beefs up its mobile app solutions to allow clients to shift to digital banking. Among the solutions it now offers are the Send Cash service, a facility that can be used to remit money to unbanked recipients in case of emergency; cardless withdrawals, so clients who have misplaced their ATM cards don’t need to worry about getting cash at any RCBC ATM; e-wallet reloading for GCash and PayMaya; and a split bill feature, which allows customers to request payment transfers from other RCBC clients.

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These features are also available in the web version of RCBC Online Banking which is now integrated into the mobile app for wider availability.

“The RCBC Mobile Banking App is one of the most comprehensive online banking apps in the industry which makes us a reliable partner especially during this time,” said Lito Villanueva, EVP and Chief Innovation and inclusion Officer, RCBC.

PESONet, InstaPay

Revitalized just last January, the RCBC mobile app’s interoperability and enhanced user experience makes it more suitable for heavy digital banking transactions. The updates that have proven essential these days are the interbank fund transfers through PESONet and InstaPay, online check deposits for RCBC-issued checks which eliminate branch visits, and QR code capability which enables secure and faster payments.

“All these features have become important and essential in empowering RCBC clients to do their banking transactions in the new norm,” Villanueva said.

The RCBC Online Banking app update can be downloaded from the App Store, Google Play, and the Huawei AppGallery. Clients who are not yet registered for online banking can simply enroll their accounts via the mobile app.