Wireless communication services Smart Communications Inc. (Smart) and digital bank Maya are warning customers to stay cautious of “text hijacking” scams, an increasing form of fraud where scammers impersonate trusted companies to steal personal information.
These deceptive messages appear to come from companies like Smart and Maya, urging users to click malicious links or share sensitive data. Maya is the fintech subsidiary of the PLDT Group.
Both companies emphasize that they never send texts asking for login details or personal information. Any message that does is likely a scam. Scammers use tactics like “spoofing,” where they disguise messages to look like they’re from official sources, tricking people into thinking they are real.
“We are committed to protecting our customers by raising awareness and educating them on how to stay safe,” Cathy Yang, FVP and head of Group Corporate Communications at PLDT and Smart, said in a media advisory.
Scammers often use fake cell sites to collect mobile numbers and send messages that bypass legitimate providers. These texts usually contain suspicious links, offering fake promotions or urging users to update accounts.
To help identify genuine communications, Smart reminds subscribers that its official website is https://smart.com.ph, while Maya’s are https://maya.ph and https://mayabank.ph.
Smart’s #BeCyberSmart campaign provides resources for recognizing phishing scams, while its #HuliScam portal allows users to report suspicious messages. Maya offers security tips through its app and encourages customers to report unusual activities through its #ScamPatrol feature.
By staying vigilant, customers can protect their personal information and avoid falling victim to text hijacking scams.