SYKES beefs mobile app to drive employee engagement

BPO (business process outsourcing) firm Sykes Philippines refurbished its mobile app for employees’ use. The refreshed app integrated all the often-used tools with an easy-to-navigate interface.

The new app features a newsfeed for the latest company-wide announcements. The “My Apps” section, where employees can access useful tools such as the schedule viewer, ensure better accuracy when fulfilling schedule assignments and minimize disputes on salary computation.

“Communication is a core component of the success of our operations and with thousands of employees to manage, we really need to leverage on the modern capabilities of technology to keep in touch with all of them,” said Lia Lynn Marcos, senior director, Human Resources, Sykes, APAC.

Job seekers can now apply at Sykes’ online recruitment platform, Facebook page

BPOs in PH adjust to new remote work arrangements, new technologies

The new Sykes PH mobile app will be useful during these times as the company can instantly advise employees of any crucial information or guidance from the management. It will also allow employees to answer the “Daily Health Checklist,” an additional precautionary measure that employees must accomplish before reporting on-site to ensure everyone’s health during the pandemic. The app is also used to disseminate Disaster Awareness Response Program (DARP) advisories in cases of natural disasters and other unforeseen circumstances to ensure that SYKESers are safe and secure.

As with the existing app, employees can still utilize the new one to address certain concerns as it gives quick access to HR Policies, answers FAQs, and even provides links to important government websites. Other app features were carried over but simplified further in the new version. This includes the gamification feature that awards points to employees for completing tasks like reading announcements. Points earned from in-app activities can be used to claim exclusive rewards and even Sykes merchandise in the future.

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