Technology News
ePLDT, the ICT subsidiary of PLDT, teamed up with Genesys, a cloud service provider, to offer cloud-based solutions that promise to enhance personalized customer experiences and improve workforce efficiency. The…
Image from Microsoft website Genesys, a cloud-based and on-premises software provider, strengthened its partnership with technology giant Microsoft to offer new services for contact centers. One of the former’s services,…
Seeing the potential growth of the Philippine BPO (business process outsourcing) industry and its shift to Personalized Process of Optimization (PPO), omnichannel and contact solutions provider Genesys Telecommunications Laboratories Inc.…
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