Twilio study finds Filipino consumers show high digital patience
Filipino consumers are among the most patient digital customers in the Asia Pacific and Japan (APJ) region, but that patience is closely tied to how clearly brands communicate and how…
Twilio: APAC retailers look to AI, human agents to strengthen customer loyalty
About 27% of companies in the Asia Pacific region are turning to conversational artificial intelligence (AI) to strengthen customer loyalty, while 22% are increasing support from human agents, according to…
Twilio: PH brands see AI gains, but trust still a concern
Businesses in the Philippines are seeing real benefits from using artificial intelligence (AI) to improve customer engagement, but new findings suggest that building trust with consumers remains a challenge. According…
Insights for 2024: Top 3 emerging trends in customer experience for Filipino marketers
By Nicholas Kontopoulos, Vice President of Marketing for Asia Pacific & Japan, Twilio Artificial intelligence (AI) and machine learning (ML) advancements are set to propel smarter content creation and enable…
You must be logged in to post a comment.