The ongoing socio-economic crisis is inevitably shaping customer perception, expectation, and experience on just how fast different companies can adapt to continue serving clients and customers at their greatest time of need.
Work from home solution
Teleperformance, a global leader in digital integrated business solutions, offers Philippine firms its comprehensive TP Cloud Campus model with its work-at-home (WAH) solution which allows businesses to quickly roll out fully trained and equipped work-at-home remote support and operations teams.
These remote teams are able to provide tech-enabled service delivery and assure brands of quality interactions.
Changes in the Philippine market landscape has shown how necessity has resulted in speeding up the anticipated advancement of financial technology (fintech), logistics, and telecommunication industries.
Digital technology
At the same time, it also convinced more traditional brick-and-mortar enterprises covering retail and services, hospitality and travel, even health and medical support of the need to accelerate adoption of digital technology.
A white paper entitled Business Continuity: True Business Resilience for the Digital Age, gives the education sector as an illustrative case of this transformation in mindset as online learning tools were rapidly implemented out of necessity – to keep students connected to their teachers, schools, and classmates while maintaining a safe distance.
In the past, most educators may have been slow to adopt available technology but the health situation now makes it an imperative.
Philippine business leaders and entrepreneurs quickly recognized this fact and they are now discovering that secure and practical digital solutions are immediately available for them and their customers.