Uniphore, a company that offers conversational automation, secured $400 million in its Series E funding round and raises the company’s valuation to $2.5 billion. The funding round is led by NEA and March Capital.
The new round of funding is Uniphore’s largest to date and will be used to extend Uniphore’s technology and market leadership with advancements in voice AI, computer vision, and tonal emotion, as well as to expand its business operations globally, specifically in North America, Europe and the Asia Pacific.
“Understanding conversations and the data and insights derived from them is essential to every business,” said Umesh Sachdev, CEO and co-founder, Uniphore. “Our conversational automation engine has been delivering powerful and innovative solutions to help enterprises not just survive but thrive amid all the demands placed on them by customers.”
The market for automating enterprise conversations has rapidly accelerated in the past few years as companies recognize the impact of positive customer interactions on their brand image and customer loyalty. As a result, many businesses have turned to artificial intelligence and automation to create smooth and frictionless customer experiences, and Uniphore has been at the forefront of innovation leading the industry.
“When we look at Uniphore’s technology and the great advances the company has made in the last few years, we are very excited about its future product roadmap and are thrilled to participate in this new round,” said Hilarie Koplow-McAdams, venture partner, NEA. “As we continue to operate in an increasingly virtual work model, technologies like Uniphore’s are a necessity for organizations that want to unleash their competitive advantage and take their business to the next level.”