UPS Healthcare will start offering a new premium shipping service in the Philippines, the UPS Premier, which combines tracking, prioritization, and recovery for patient-critical, time- and temperature-sensitive shipments.

“Visibility and traceability are essential to prioritizing the life-saving medications our customers deliver and their customers need,” said Wes Wheeler, president, UPS Healthcare. “The difference between life and death for patients often hinges on the ability to quickly ship and precisely track, monitor and locate medications.” 

Of the three levels in the UPS Premier service portfolio available globally, UPS Premier Gold is now available in the Philippines. UPS Premier Gold offers acceleration and first-in first-off’ prioritization, and near real-time monitoring made possible through state-of-the-art proprietary mesh sensors built into the package labeling to narrow visibility down to three meters within the UPS network. 

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Other benefits include an expedited package recovery process that allows the shipper to configure specific handling instructions should an intervention be required, plus capacity for same-day redelivery. UPS Premier provides temperature-controlled shipping in environments spanning ambient to frozen, depending on specific shipment requirements. 

Customer service

The entire process is overseen 24/7 by live agents with intimate knowledge of the shipment’s requirements ensuring medications remain compliant, preventing spoilage and loss of product, and reducing costs associated with reshipments. 

“Since we began operating in the Philippines in 1997, UPS customers have come to expect an unsurpassed level of reliability and accountability from the services we provide,” said Russell Reed, managing director of UPS Philippines. 

“At the heart of every UPS innovation is customer experience, and this is never more relevant than when we’re delivering for a patient. By combining visibility, traceability, control, recovery, and international brokerage prioritization into one service, we’re redefining expectations and what is possible for the critical logistics industry, while taking customer experience to a whole new level.” 

Critical healthcare packages that utilize UPS Premier Gold typically include tissue samples, biopsies, implantable medical devices for scheduled surgeries, and personally formulated medications.