Global technology firm Xiaomi recently inaugurated its first exclusive service center in the Philippines as part of its commitment to ramp up its after-sales program in the country.
Located on the ground floor of Serendra Wing of Market! Market in Bonifacio Global City, the Xiaomi Exclusive Service Center aims to provide its customers VIP treatment and a seamless experience, starting from the purchase of the products and up to the time after-sales support for the gadgets are needed.
“The unwavering support of Xiaomi fans has been a crucial factor in our growth this year and we want to make sure we continue to deliver the best possible experience for them when it comes to their needs. The opening of this new exclusive center signals the start of more innovation when it comes to our customer service that we are aiming to bring to more Xiaomi fans nationwide,” said Joel Salera, service manager, Xiaomi Philippines.
This year, Xiaomi expanded its aftersales touchpoints, growing from 10 service centers last year to opening 20 more sites nationwide; plus appointing 10 additional authorized service centers to support Xiaomi TV products. The Xiaomi Contact Center was established earlier this year to service customers in the Philippines and the Americas.
Xiaomi customers can look forward to more upcoming customer service initiatives as Xiaomi Philippines will continue to strengthen after-sales service support. The company is looking to expand its customer service facilities next year by adding another Exclusive Center to support mobile, Artificial Intelligence of Things (AiOT), and ecosystem products.
The company will also be launching Xiaomi’s online customer service portal that will provide chat support with customer representatives and will allow them to check the status of their ongoing repairs; plus more exclusive service centers to open across key central cities in the country.
Categories: Media Release