Fiber network company Converge ICT Solutions Inc. (Converge) is expanding its subsea cable investments as Philippine business process outsourcing (BPO) firms face growing demand for reliable connectivity, cybersecurity, artificial intelligence (AI), and hybrid work support.
Converge Global Business, the corporate and large enterprise unit of Converge, said network redundancy and international connectivity have become critical for BPO companies because even short outages can disrupt operations, affect revenues, and damage client trust.
The company recently hosted the “Elevating Connections” forum at its headquarters in Bonifacio Global City, bringing together leaders from the information technology and business process management (IT-BPM) industry to discuss infrastructure requirements needed to keep the Philippines competitive in global outsourcing.
“As we shift to higher-value services and embrace a more digitally driven global landscape, our continued growth depends on world-class digital infrastructure,” said Jack Madrid, president and CEO of the IT and Business Process Association of the Philippines (IBPAP). “Strategic partnerships with leading technology providers ensure we maintain global competitiveness and continue to elevate Filipino talent on the world stage.”
The Philippine IT-BPM industry remains one of the country’s biggest economic drivers, employing more than 1.8 million Filipinos and generating billions of dollars in annual export revenue, according to IBPAP data. The sector is also rapidly adopting AI-powered tools, cloud platforms, and remote work systems, increasing the need for stable, high-capacity internet infrastructure.
“We recognize that seamless connectivity is the lifeblood of global operations,” said Grace Jarin-Castillo, senior vice president for Sales & Marketing at Converge Global Business. “We are committed to delivering the robust, diverse, and scalable solutions necessary for this dynamic sector to support its customers, both locally and abroad.”
Converge highlighted its participation in major international cable systems to strengthen the country’s digital backbone. The company is a consortium owner of the 5,000-kilometer Southeast Asia Hainan-Hong Kong Express (SEA-H2X) Cable System, which provides direct links to key Asian markets.
It is also part of the 20,000-kilometer Bifrost Cable System, designed to connect Southeast Asia directly to North America through high-capacity routes. The project is expected to improve internet resiliency and reduce dependence on traditional cable paths that are vulnerable to outages and disruptions.
Converge said its nationwide fiber network now spans more than 896,000 kilometers, supporting the connectivity requirements of large enterprises, hyperscalers, and outsourcing firms operating across the Philippines.
The company said continued infrastructure investments are necessary as global clients increasingly require uninterrupted digital services, secure data handling, and faster cloud access from their outsourcing partners.