Tata Consultancy Services’ State-of-the-art Digital Services Platform Will Help the Broadband Provider Simplify Business Processes, Speed Up Product Innovation, and Personalize Customer Engagement
Tata Consultancy Services, a global IT services, consulting, and business solutions organization, announced that it is partnering with Converge ICT Solutions Inc. (Converge), an end-to-end high-speed fiber broadband provider in the Philippines, to further enhance the customer experience of its subscriber base.
Converge is expanding its fiber network to meet the demand for broadband services in the Philippines. In partnership with TCS, Converge has embarked on a major business transformation journey, to build a flexible and future-ready digital core to offer new and enhanced digital services to its customers. Central to this transformation is TCS HOBS, a plug-and-play digital business platform for Subscription, device, and data management offered in a Software as a Service model, that will help Converge simplify processes and hyper-personalization based on customer lifetime value.
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“Converge is implementing our growth strategy within our existing service areas and into new provinces such as those in Visayas and Mindanao,” said Dennis Anthony Uy, co-founder and CEO, Converge ICT Solutions Inc. “As we embark on this expansion, we cannot sacrifice what matters to us most — our customers. We must ensure that our operations and internal processes can scale to address future growth so that our customers continue to experience better. We see TCS as the right partner in achieving this goal as they can provide the best-in-class platform and experience in localized deployments, end-to-end capabilities, and a single point of accountability.”
TCS HOBS is based on a future-proof, microservices-based catalog-driven architecture, which will help Converge leverage partner ecosystems to venture into B2B2X models. To enable faster time to market and superior alignment to business objectives, this large business transformation program will be executed using TCS’ Location Independent Agile model leveraging TCS Jile, an on-the-cloud enterprise Agile DevOps platform that enables software teams to manage, automate and measure the end-to-end software delivery value stream from ideation to deployment.
TCS’ transformational solution will help Converge reduce complexity in operations, improve customer and employee experience, drive product innovation, enable faster service delivery, and support its growth aspirations.
“We will use our deep domain knowledge, expertise in digital technologies, and investments in innovation and intellectual property to help Converge accelerate their transformation journey and achieve their aspiration to be a world-class ICT provider that empowers people, businesses, and the nation. Our digital business platform will speed up deployment, improve user adoption, enhance customer experience and provide a competitive edge,” said Shiju Varghese, Country Head, TCS Philippines.