Supply chain leaders will see new technology trends emerge in 2025 that focus on improving efficiency, connectivity, and workforce support, according to research firm Gartner Inc. These trends aim to enhance digital operations and decision-making while adapting to industry challenges.
“This year’s trends highlight the transformative potential of connectivity and intelligence in supply chains, enabling leaders to enhance operational efficiency and adaptability,” said Christian Titze, vice president analyst and chief of research in Gartner’s supply chain practice.
Gartner identified key trends that will shape supply chain operations in the coming year. These include agentic AI, ambient invisible intelligence, and an augmented connected workforce.
Emerging technologies
One of the main trends is ambient invisible intelligence, which uses low-cost smart tags and sensors to improve real-time tracking. This is particularly useful for monitoring perishable goods and ensuring compliance with regulations.
The augmented connected workforce (ACWF) focuses on digital tools that enhance employee productivity and address skill gaps. It allows companies to digitize standard procedures, improving onboarding and efficiency in manufacturing and logistics.
A multimodal user interface (UI) is also gaining attention. This technology allows workers to interact with systems using multiple communication methods, such as voice controls and gestures, making operations safer and more efficient.
Creating pathways to innovate
Polyfunctional robots offer another shift, as they can perform various tasks and adapt to different roles. These robots are being used in warehouses for sorting, packaging, and other tasks that previously required human labor.
Other trends include autonomous data collection, which leverages drones and mobile robots to capture data efficiently, and intelligent simulation, which integrates AI into traditional models to improve decision-making.
“These trends offer multiple strategic pathways for organizations to innovate and excel in a rapidly evolving environment,” said Kaitlynn Sommers, senior director analyst in Gartner’s supply chain practice.