Globe’s customer base continued to grow in the first quarter of 2025, reaching 61.6 million mobile subscribers by the end of March. This shows a 5% increase from 58.8 million in the same period last year. Its broadband customer base also grew to 1.83 million, up from 1.72 million a year earlier.
Data services made up 87% of Globe’s total service revenues during the period, up from 85% in 2024. The company attributed this to a growing digital lifestyle among Filipinos, supported by its expanding services.
“We’re not just going digital for the sake of it,” said Carl Cruz, president and CEO of Globe. “We’re building solutions that reflect real needs, real affordability, and real stories of connection. That means helping students with their online learning, helping an OFW see their family over a clear video call, or allowing small businesses to receive payments digitally. These moments are what matter.”
Grows trust through prepaid fiber offering
Globe’s GFiber Prepaid (GFP) product is gaining traction among price-sensitive households. The service posted a Net Promoter Score (NPS) of 67 in April, which the company said shows customer trust and satisfaction.
GFP also posted a 53% growth in users compared to the previous quarter. The company added that reload rates for GFP reached 70%, which it said is the highest among prepaid fiber brands.
“These numbers are indicative that customers prefer our service,” Cruz added. “We’ll keep innovating, investing, and pushing technology forward, but always with the customer in mind. When you build with empathy, the impact follows.”
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