GoTyme Bank Philippines (GoTyme) aims to provide a personalized and humanized customer experience. As the demand for innovative digital financial services grows, GoTyme combines the convenience of digital banking with the support of real people, catering to the preference for face-to-face interactions in a country with low financial services saturation.

GoTyme Bank offers a “phygital” experience, blending digital and physical customer engagement. Customers can easily open an account in just five minutes through the app or at kiosks staffed by bank ambassadors in Robinsons malls’ retail spaces nationwide. This high-tech, high-touch approach ensures that customers receive valuable assistance every step of the way.

GoTyme Bank aims to unlock Filipinos’ financial potential
GoTyme Bank officially introduces new products, offerings

The bank’s human-centric approach is reflected in its customer service. Customers have access to personal assistance 24/7 through various channels, including phone, chat, and email. GoTyme Bank aims to respond to inquiries within three hours and assigns a dedicated customer success advocate to handle each customer’s concerns.

Bank offerings

Customers have reported positive experiences with GoTyme Bank, praising the easy account opening process and the friendly efficiency of bank ambassadors. The bank’s offerings include convenient money transfers, a smarter shopping experience with rewards, and a savings feature with competitive interest rates and automatic savings options.

GoTyme Bank’s focus on financial inclusion is aligned with the Bangko Sentral ng Pilipinas’ efforts to transform the financial sector. By leveraging digital technology, GoTyme aims to bridge market gaps and provide quality, lower-cost banking services to the unserved and underserved segments of the population.

With its human-centric approach and commitment to customer satisfaction, GoTyme Bank is poised to make a significant impact on the financial empowerment and access of Filipinos, providing a preferred banking service that prioritizes the needs and wants of its customers.