At the DAY0 Digital Operation Transformation Forum of Mobile World Congress Shanghai 2021, Bill Tang, president of Huawei Global Technical Service, proposed a new digital strategy to accelerate the digital transformation of carriers through four domains synergy: services，platform, technology, and ecosystem.

This digital transformation strategy will provide new efficiencies and encourage continued innovation in service offerings. The strategy focuses on nurturing digital talent to provide an opportunity for real systematic transformation across entire organizations.

The development of 5G and intelligent technologies allows the digital transformation of productivity and manufacturing at a faster pace. Which in turn means carriers have new requirements to meet through their services and data provision. The operation and maintenance (O&M) of carrier capability systems must have a three-layer architecture that spans operations across resources, services, and end-user services. Each layer needs self-governing and closed-loop control. This architecture will lead to a better user experience and a more agile full-lifecycle operation, thereby maximizing resource efficiency and new service growth.

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“When it comes to digital transformation, the whole is bigger than the sum of its parts — we should seek to transform all four domains to benefit from technological synergies,” Tang said.

As the market changes, accelerating traditional planning, construction, maintenance, optimization, and operations need to be agile and dynamic. However, the existing mode of operations cannot effectively support the increasing number of personalized new services.

Data intelligence

A unified platform architecture generates greater data intelligence that can be leveraged for more informed decision-making. Each business department can take quick action with micro-innovation mode. Iterative optimization on the platform will accelerate the transformation from people-based collaboration to a platform-based digital collaboration of data, assets, and intelligence, reducing the resistance to transformation.

The development of digital technology across devices, pipe, cloud, and intelligence, among others, will greatly help carriers improve traditional workflows. By introducing digital technology into each process, the human-based, static, and passive workflows will gradually be transformed into intelligent, dynamic, and active workflows.

The adoption of a flexible ecosystem in conjunction with an innovation model combines the core competencies of service providers to accelerate digital transformation. Huawei provides the platform and automation technologies. This frees up resources for partners and carriers to concentrate on providing their core offering.

Tang emphasized that digital transformation is something everyone needs to take part in for there to be a beneficial effect. He revealed that the digitalization of Huawei GTS has improved through a direct result of the initiative for transformation called “Digital GTS” which was implemented in 2016 to embrace the digital technology and automate relevant processes.