ING Hubs Philippines continues to set itself apart with a people-first strategy that helps retain talent in a competitive industry. With an attrition rate of just 8.8%, well below the industry’s 30% average, the company credits its workplace culture, hybrid setup, and growth opportunities for keeping employees loyal and motivated.
“Our people-first approach is deeply embedded in everything we do. It’s about creating an environment where employees feel empowered to grow, collaborate, and thrive,” said Hazel Zaide Delos Santos, country manager of ING Hubs Philippines.
The company’s “Orange Culture” promotes respect, collaboration, and inclusiveness, helping build a workplace where employees are trusted to work independently and care for their well-being.
“At ING Hubs Philippines, we’re encouraged to prioritize our health and family, without compromising our output. That freedom makes all the difference,” said Robyn Polancos, a former graduate trainee who now works as a customer journey expert for Retail Spain.
The hybrid work setup is another key part of the formula. Employees receive work-from-home kits, a monthly hybrid allowance, and the option to work where they are most productive.
Aside from flexibility, ING Hubs Philippines offers a wide range of benefits such as health and wellness programs, a strong retirement package, game zones, nap pods, and lactation rooms.
“You don’t choose a job when you join ING, you choose a career path,” said Wesley de Goede, finance and people services head. Career development programs are in place for both new graduates and experienced professionals.
Employees also connect through People Network Groups focused on shared interests, including sustainability, sports, and LGBTQIA+ inclusion.
The company’s Service Experience Index rose from 3.7 in 2023 to 3.9 in 2024. Its FutureSmarts upskilling program has reached an 80.8% completion rate among staff.
Recognized in the PEZA Hall of Fame for three consecutive years and ranking third in Prosple’s Top 100 Employers for Fresh Grads, ING Hubs Philippines aims to hire over 1,000 more people in 2025.
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