With the introduction of its latest Software as a Service (SaaS) tool, Lenovo dives into the Digital Experience Monitoring space. Introducing Lenovo Device Intelligence, a cloud-based SaaS offering capable of assisting in not only diagnosing PC issues but also in predicting potential system failures before they occur.
Developed for IT administrators that manage fleets of employee PCs, this latest tool monitors the health and performance of Lenovo Thinkbranded laptops and third-party PCs. Leveraging AI and machine learning for proactive device insights and predictive analytics, it also offers IT admins prescriptive remediations to help resolve issues.
As an on-device agent, Lenovo Device Intelligence uses proprietary machine-learned models that run both locally on the PC and in the cloud to analyze telemetry data and pre-emptively identify key indicators, patterns, anomalies, and root causes that could lead to a range of common problems. These include not only hardware failures — hard drive, solid-state drive, and battery — but more complex and systemic issues that cause performance degradation like system slowdown, crashes, and even the dreaded blue screen of death.
All this data is accessible via an easy-to-read dashboard that displays health scores for the overall fleet and for every individual PC. Lenovo Device Intelligence then assigns severity levels for each identified issue allowing IT admins to quickly see the fleet status at-a-glance and make more informed decisions on where to focus their attention first.
Adhering to strict data privacy regulations, all customer data is protected and stored in a secure cloud-based technology stack for enhanced security. Each company’s PC health data is encrypted and stored in dedicated tenants with limited access to authorized users.
Another key benefit is its ability to predict more issues with greater accuracy by learning over time. This gives IT teams the tools to identify and resolve PC performance issues at scale and greater insight into the latest issue trends affecting PCs. The result is fewer calls to the IT helpdesk and less time spent on issue diagnosis, equating to reduced maintenance overhead and a better user experience.
Lenovo Device Intelligence will be initially available starting October 2020 in Australia, Canada, France, Germany, Japan, and the United States with a phased expansion to other global markets through 2021.