ManageEngine, the enterprise IT management division of Zoho Corporation, launched RMM Central, unified remote monitoring and management (RMM) solution for managed service providers (MSPs).

According to ManageEngine, it built RMM Central to help discover networks, monitor device performance, detect and manage faults, deploy missing patches, enable remote access and provide a complete overview of all hardware and software inventory.

“Having worked with the MSP market for more than 10 years, ManageEngine is committed to this market and understands the demand for a unified IT management solution,” said Mathivanan Venkatachalam, VP of ManageEngine. “To meet this demand, we have developed RMM Central by combining the capabilities from different products to offer holistic features, and we plan to launch similar products down the road. Using these solutions, service providers can optimize productivity with operational efficiency and provide exceptional service to their clients.”

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ManageEngine said service providers need to understand their clients’ IT networks and automate everyday tasks like adhering to specific security policies, meeting client service-level agreements (SLAs), generating specific reports, and managing their billing. However, juggling multiple tools to monitor network performance and manage devices is time-consuming. With network management complexities and security threats increasing exponentially, MSPs need a single solution that can offer high scalability, security, quick setup, easy navigation, holistic features, seamless client onboarding, and affordable pricing.

With the launch of RMM Central, ManageEngine provides MSPs with a single tool that delivers 360-degree visibility into all managed client networks. RMM Central’s highlights include:

• Seamless network performance monitoring: Identify and fix performance issues like faults, alarms, and outages before they become significant problems and cause downtime.
• Automated, proactive IT security: Detect and deploy missing patches, make fault management foolproof, customize security policies and implement configurations for each client network to fortify them.
• Centralized asset management: Manage all hardware and software assets, meter software usage, manage software licenses as well as to detect and blacklist malicious applications across all managed devices.
• Instant remote troubleshooting: Remotely connect to devices, coordinate with end users on voice and video calls during a troubleshooting session and collaborate with multiple technicians simultaneously to achieve SLAs faster.