ManageEngine, the enterprise IT management division of Zoho Corpo., has been named a Niche Player in the 2021 Gartner Magic Quadrant for both IT Service Management (ITSM) and Unified Endpoint Management (UEM) Tools.
ManageEngine, which has been positioned in the Magic Quadrant for ITSM tools for the second consecutive year, was included alongside 10 other vendors. The company’s offering, ServiceDesk Plus, was evaluated based on its completeness of vision and its ability to execute.
“As a result of the pandemic, organizations are walking on a tightrope between balancing operational resilience and delivering a better employee experience,” said Rajesh Ganesan, VP of product management at ManageEngine. “The key to getting this right is a unified service management approach that we at ManageEngine enable our customers to achieve through the ServiceDesk Plus platform. We believe this recognition from Gartner is a testament to the product helping customers navigate the challenges of service management in the era of hybrid work.”
ServiceDesk Plus was also recognized in the 2021 Gartner Critical Capabilities for IT Service Management Tools. The Critical Capabilities research complements the Gartner Magic Quadrant and analyzes 13 capabilities that differentiate the ITSM offerings from each of the 11 vendors.
The company was also acknowledged for its flagship UEM software, Desktop Central. The evaluation was based on its ability to execute and completeness of vision. ManageEngine was included in the Magic Quadrant alongside seven other vendors.
“The need for a unified tool to manage and secure employees’ devices is at an all-time high as more and more organizations tackle a hybrid workforce fast-tracked into adoption by the pandemic,” said Mathivanan Venkatachalam, vice president of ManageEngine. “This recognition by Gartner validates our alignment with our customers’ requirements and our delivery of integrated device management and security.”
Desktop Central was also recognized in the 2021 Gartner Critical Capabilities for UEM Tools. The Critical Capabilities research complements the Gartner Magic Quadrant and analyzes 14 capabilities across four use cases that differentiate the UEM offerings from each of the eight vendors.
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