Image from Philippine Airlines website
Flag carrier Philippine Airlines (PAL) has tapped third-party support provider Rimini Street to accelerate key digital innovation projects that support the growth of its business including modernizing its cargo system, integrating its mobile and remote capabilities, and launching its passenger analytics for Know Your Customer (KYC) program.
Rimini Street provides support for Oracle and SAP software products and a Salesforce partner.
“We needed a partner to help us optimize our resources, including time, money, and IT personnel and drive collaboration and efficiency across the company in a more cost-effective manner,” said Wilson Go, chief information officer, PAL, in a media release. “Rimini Street was that proven partner of choice. The company’s responsive, high-quality support as well as the significant support cost savings we realized, enabled us to focus our efforts and resources on our business transformation efforts.”
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By optimizing technology investments, including its Oracle software, PAL was able to pivot the business quickly and channel its liberated resources towards more innovative transformation projects and technology investments that deliver value to the business such as IT modernization and business intelligence initiatives.
“The collaborative and round-the-clock global and local support we receive from Rimini Street has enabled our internal teams to address issues faster and more efficiently, thus improving the overall experience for both our employees and customers,” Go said.
“By leveraging Rimini Street’s unified software support for its Oracle system, PAL was able to reallocate its resources and liberate its IT teams to focus on more strategic initiatives that can help their business navigate the current economic environment,” said Andrew Seow, group vice president and regional general manager, Southeast Asia and Greater China, Rimini Street. “PAL joins more than 4,200 organizations worldwide that have switched to Rimini Street to harness support savings that can be channeled into business innovation.”
Rimini Street will handle PAL’s Oracle E-Business Suite, Fusion Middleware, and database software portfolio.