Leaders of the contact center industry will gather on Aug. 26 for a discussion on how they are responding to the rapidly changing landscape of technology in the Philippines, especially to artificial intelligence.
Through a webinar which will be hosted by Senti AI — the pioneering artificial intelligence company in the country — contact center executives, along with tech experts, will talk about how they have adjusted to quick shifts in technology.
Their responses have made operations in their contact centers more efficient while increasing customer satisfaction — all without added operational costs.
“Artificial intelligence can give call centers a big boost in their operations, with the technology able to complement and optimize their human workforce,” said Ralph Regalado, CEO, Senti AI.
Among the experts to speak at the webinar are Google Cloud engineer Graeme Merrall, PLDT Enterprise Innovation Center head Andy Santos, TeamAsia managing director Bea Lim, and Telus International vice president for Digital Solutions Nalakumar RS. The webinar will be moderated by QBO Philippines director Katrina Chan.
Those interested can go to this site to register.
During the event, Senti AI will also unveil a new product that will automate routinary interactions with customers so agents will have more time dealing with more complex customer calls.