Integrated telco network PLDT Inc. (PLDT) urges its customers and communities to continue being vigilant against individuals falsely presenting themselves as PLDT personnel. This is in connection with rising incidents of unauthorized modem collection across more areas, including Pangasinan and other areas in Central Luzon. 

“We strongly encourage our customers to transact only with authorized PLDT personnel, especially inside their homes, and to always check for proper identification in case of doubt,” said Cathy Yang, first vice president and group head of PLDT and Smart, adding that PLDT personnel will never collect modems from customers without replacing them first.

PLDT earlier raised this warning for customers in Mindanao areas such as Cotabato, Davao City, General Santos, and Zamboanga where subscribers have reported that unidentified persons claiming to be PLDT personnel entered their homes and collected their PLDT Fibr modems, disrupting repair and restoration services.

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Hotline 164 

In line with the PLDT Group’s continuous initiatives to improve customer service and protect its physical assets, PLDT activated Hotline 164, where citizens nationwide can report similar incidents that often lead to service disruption, including unauthorized modem retrieval, cable theft, and cable breakage. Persons who would like to report such incidents can do so by calling “164” on their landline or mobile phone, regardless of network.

PLDT is also spearheading the National Telecommunications Security Council (NTSC), an industry-wide informal alliance for the mutual protection of telecommunications infrastructure nationwide. The NTSC is composed of corporate security professionals from different telecommunications companies in the country.