Salmon, a fintech company that offers loans, credit, and savings services, has designed its app to spot potentially harmful apps on customers’ phones and require extra checks for certain transactions to help protect their accounts from fraud.
The company highlighted these features in its latest ad series, along with 24/7 customer support. It also reported that its app has remained available 99.9% of the time, allowing customers to access banking and credit services with few interruptions.
“Expanding access to financial products is only half of our job at Salmon,” said Raffy Montemayor, co-founder of Salmon. “The other half is making these services feel good to use. We invest heavily in delivering product excellence, so our services work seamlessly in the background. That means our customers spend more time living and less time waiting for their finance app to work.”
For certain transactions, users must verify their identity through a facial check or confirm the action within the app.
Salmon also verifies potentially harmful apps with enough control over a phone to put an account at risk. It may warn the customer or temporarily limit certain account activities, depending on the threat.
Customers shopping online can use a single-use Salmon Credit Line virtual card, which provides new card details for each payment. They can also pay through QR Ph or their Salmon Card.
Salmon Finance Inc. offers a revolving credit line, in-store loans, and motorcycle financing, including for Filipinos with limited traditional credit histories. Salmon Bank (Rural Bank) Inc. offers savings products with competitive rates.
Customers needing help can speak to a service agent through in-app chat at any time, alongside automated support. They can also contact Salmon by phone or email.
For customers who prefer visiting a branch, Salmon Bank has begun extending its Monday-to-Friday hours until 8 p.m., starting with its Sta. Rosa branch, giving them more time to access services.