To help organizations improve business outcomes and better navigate the new landscape in operations, software firm SAP developed innovations that it announced at the Sapphire Now conference held recently.

The first in the announcement is the SAP Process Insights, which is now available for Business Process Intelligence Solutions. The SAP Process Insights solution will enable organizations to analyze and improve their real-world business processes. According to the company, EY, Deloitte, and Infosys Limited are the initial strategic partners working with the BPI portfolio from SAP to help organizations transform.

Second is the Verify service, a new feature of SAP Concur solutions, which uses AI (artificial intelligence) and machine learning to automatically identify potential expense report issues and anomalies. The AI models are built from an analysis of more than $1 trillion in spend and tens of millions of expenses and receipts. Verify can approve expense reports that have no issues while flagging anomalies for auditors to review. This AI-powered experience means auditors don’t waste time reviewing compliant expense reports but can detect issues of compliance or fraud.

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Third is the SAP Upscale Commerce solution, online commerce, a no-code solution that lets mid market retailers create omnichannel shopping experiences in minutes. With built-in AI, retailers can provide personalized offerings based on a 360-degree view of their customers from social sentiment and purchase data. With a headless API architecture, retailers can provide customers real-time information about their purchase and delivery through any channel. SAP Upscale Commerce is integrated with SAP S/4HANA to help ensure customer-facing experiences work with back-end finance, logistics, and fulfillment systems to deliver a smooth customer experience.

SAP Analytics Cloud

The last is the SAP Analytics Cloud solution which now offers operational workforce analytics and planning capabilities and integration with SAP SuccessFactors solutions. These capabilities link operational, financial and people data to give organizations more comprehensive insights into their workforce.

Also, the new data marketplace for the SAP Data Warehouse Cloud solution lets customers and partners connect to data providers across industries and lines of business to gain insights for better decision-making. SAP is also expanding its low-code/no-code offering: SAP Intelligent Robotic Process Automation services can now capture and automate user interactions and integrate with SAP Process Insights to identify high-impact automation opportunities.