PLDT’s wireless unit Smart Communications has introduced SmartSafe SilentAccess, a new end-to-end security feature designed to protect users from online scams by removing the need for one-time passwords (OTPs).
SmartSafe is the country’s first telco-powered fraud prevention system certified by the GSMA, a worldwide group that represents mobile network operators. It was developed to meet local cybersecurity and data protection standards.
“Security can no longer be optional. It must be seamless, built in, and smart,” said Blums Pineda, SVP and head of the Enterprise Business Group at PLDT and Smart, during the launch.
The SmartSafe SilentAccess feature works end to end. It begins with Smart’s mobile network, which directly verifies the user’s identity. From there, it connects to the app or business requesting authentication, such as a bank or an online store. The entire process takes place seamlessly between the user’s phone, the network, and the company’s system, without the need to enter a one-time password or take any extra steps.
Kevin Henry, head of Strategic Investments for Asia Pacific at the GSMA, said scams remain a serious problem in the region. Based on GSMA data, 45% of ASEAN consumers said they have been scammed, while 95% are worried about being targeted. Almost three out of four people are willing to share data if it helps prevent fraud.
Developed in line with the GSMA Open Gateway initiative, SmartSafe SilentAccess follows the global framework for network-based anti-fraud APIs. The initiative is a global program launched in 2023 that helps mobile operators share secure network tools with developers and businesses. These tools, called APIs, make it easier to build safer digital services for customers.
The GSMA Open Gateway initiative promotes the use of standardized APIs that let mobile operators verify users safely through their networks. Anti-fraud APIs, such as SmartSafe SilentAccess, are among the first examples. They confirm a user’s identity directly at the network level, working silently in the background without sending OTPs through text.
Other anti-fraud APIs developed under the GSMA initiative include Number Verify, SIM Swap, and Device Status, which have already been launched in countries such as Brazil, Indonesia, and the Philippines.
To strengthen its fraud prevention efforts, PLDT Enterprise partnered with Nabstract, a global provider of network API platforms and a certified GSMA Open Gateway channel partner. The partnership will give businesses access to real-time network-based security tools to prevent scams, protect customer accounts, and simplify digital sign-ins.
Beyond silent authentication, the SmartSafe suite will expand to include:
• SmartSafe NetIdentity verifies SIM and device authenticity
• SmartSafe GeoCheck identifies real-time network location
• SmartSafe RoamStatus confirms roaming activity instantly
• SmartSafe KYCPlus enhances identity verification through network data