Fastly: AI traffic raises new demands on business websites
AI assistants are changing how customers find businesses online, and the requests they send can place a heavier load on websites than visits from people, according to Fastly. Fastly said…
Salesforce sets Agentic Enterprise as next phase of AI adoption
Cloud company Salesforce is moving fully into what it calls the “Agentic Enterprise,” a model where artificial intelligence (AI) does not just assist workers but can take actions, work alongside…
Consumers still prefer human support over chatbots — Infobip
While more and more organizations are using automation to simplify business processes, a study by Infobip saw that a significant number of customers still prefer to talk to human beings…
Haptik taps MDI NOVARE to bring conversational AI platform to PH
Jio Haptik Technologies Limited (Haptik), a conversational AI (artificial intelligence) company and a subsidiary of Reliance Jio Platforms, has partnered with MDI NOVARE, an ICT solutions provider, to facilitate the…
5 ways chatbots can help teams elevate business outcomes
By Gibu Mathew, VP & GM, APAC, Zoho Corp. The evolution of consumer behavior and expectations never stops. As they become more sophisticated, today’s consumers expect a certain level of…
Industry, government must work together to regulate AI — expert
The Artificial Intelligence (AI) Industry and regulators have to work hand-in-hand to ensure that AI technologies remain ethical and do not cause harm as more organizations undergo rapid digitalization, a…
Forrester recognizes ManageEngine for privileged identity management solutions
Zoho Corp.’s IT management division ManageEngine’s PAM360 received “a very high customer satisfaction, which helped it earn Forrester Wave’s recognition as one of the “providers that matter most” in privileged…