While more and more organizations are using automation to simplify business processes, a study by Infobip saw that a significant number of customers still prefer to talk to human beings about their […]
Jio Haptik Technologies Limited (Haptik), a conversational AI (artificial intelligence) company and a subsidiary of Reliance Jio Platforms, has partnered with MDI NOVARE, an ICT solutions provider, to facilitate the use and […]
By Gibu Mathew, VP & GM, APAC, Zoho Corp. The evolution of consumer behavior and expectations never stops. As they become more sophisticated, today’s consumers expect a certain level of interactivity with […]
The Artificial Intelligence (AI) Industry and regulators have to work hand-in-hand to ensure that AI technologies remain ethical and do not cause harm as more organizations undergo rapid digitalization, a leading AI […]
Zoho Corp.’s IT management division ManageEngine’s PAM360 received “a very high customer satisfaction, which helped it earn Forrester Wave’s recognition as one of the “providers that matter most” in privileged identity management […]
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