Technology News
By 2028, 60% of brands will use agentic AI, or artificial intelligence, to handle direct, one-to-one interactions with customers, according to Gartner Inc, a business and technology insights company. Gartner…
As GenAI becomes more common in mobile devices, customers may rely on these AI-driven tools instead of official customer service channels. Research firm Gartner predicts that by 2028, 70% of…
Telecommunications company Globe is exploring the potential of utilizing artificial intelligence (AI) to enhance customer service by automating routine tasks. So far, the company is leveraging AI in operations, particularly…
Epson Southeast Asia has officially launched the MyEpson portal, a one-stop customer portal that provides a single touchpoint for services including warranty registrations, redemptions, and promotions. MyEpson is a unified…
While more and more organizations are using automation to simplify business processes, a study by Infobip saw that a significant number of customers still prefer to talk to human beings…
Philippine telecommunications firm PLDT Inc. (PLDT) will now be using Oracle Digital Assistant (ODA) to boost its customer service experience. The software giant is tasked to provide real-time and contextual…
While the pandemic either jumpstarted or accelerated digital transformation, the latest Infobip report shows companies believe the process will continue even as the pandemic rages on. Infobip, a global cloud…
Experts see the pandemic accelerating the adoption of artificial intelligence solutions in customer service as consumer behaviors change in response to the global crisis. “I think everyone will be pushed…
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