Philippine telecommunications firm PLDT Inc. (PLDT) will now be using Oracle Digital Assistant (ODA) to boost its customer service experience. The software giant is tasked to provide real-time and contextual responses to […]
While the pandemic either jumpstarted or accelerated digital transformation, the latest Infobip report shows companies believe the process will continue even as the pandemic rages on. Infobip, a global cloud communications platform, […]
Experts see the pandemic accelerating the adoption of artificial intelligence solutions in customer service as consumer behaviors change in response to the global crisis. “I think everyone will be pushed to go […]
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