Senti AI, a local artificial intelligence (AI) company, in collaboration with Google Cloud, is aiming to help contact centers manage call volumes as demand for support services in multiple sectors and industries […]
Companies fail to future-proof when excluding older adults in product design — CX expert
Companies that fail to consider and understand the needs of older adults amid their digital transformation journey may end up struggling in future-proofing their products and services, according to Dr. Jennifer Teves, […]
Experts see pandemic accelerating adoption of AI solutions in customer service
Experts see the pandemic accelerating the adoption of artificial intelligence solutions in customer service as consumer behaviors change in response to the global crisis. “I think everyone will be pushed to go […]
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