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Teleperformance Philippines receives ISO certification for safety programs

Teleperformance Philippines (TP Philippines), an outsourced omnichannel customer experience management firm, recently received ISO 45001: 2018 certification or the Occupational Health and Safety (OHS) Management System Certification.

ISO 45001 is the world’s first International Standard for OHS and promotes a safe and healthy working environment and provides a framework that allows organizations to identify and reduce their OHS risks, reduce the potential for workplace accidents and illnesses and improve legislative compliance.

“Achieving this certification means that we are indeed a great workplace,” said Joey Marquez , COO, TP Philippines. “This does not only help our workforce and our company, but we are also able to contribute to our commitment to the UN Sustainable Development Goals.”

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TP Philippines worked with Standard Global Services (SGS), a testing, inspection, and certification company, that helped audit the company. To achieve the certification, TP Philippines underwent intensive training and design, and put in place several health and safety precautions in their business sites such as training of personnel, including doctors, nurses, safety officers, and first aiders; auditing of welfare facilities such as clinic, gym, washing, and sleeping areas; and an emergency management plan development which includes an emergency response team, site emergency response kit and first aid station.

COVID-19 health and safety protocols

TP Philippines also initiated policies and programs for the prevention and control of HIV-AIDS, tuberculosis, and Hepatitis B in the workplace.

The certification addresses four of the United Nation’s Sustainable Development Goals, namely, good health and wellbeing, decent work and economic growth, industry innovation and infrastructure, and sustainable cities and communities.

TP Philippines also implemented 92% of COVID-19 Health and Safety protocols, whose performance was audited by the OSH committee, including strict implementation of physical distancing, monitoring of body temperature upon entry, deployment of disinfection station, strict implementation of wearing of facemask within facilities, and requiring fit-to- work certificate for back to work employees, among others.

“Our commitment to occupational health and safety does not end with this certification,” Marquez said. “As we continue to navigate the new work environment, we are confident that Teleperformance Philippines is ready and equipped for bringing great interactions to our clients and to their customers, whether onsite or at home.”

Last year, TP Philippines also launched TPVac, their own nationwide vaccination program, which vaccinated nearly all of its onsite team members in 2021. TP Philippines’ Bacolod site was awarded a Certificate of Safety Seal for its compliance with health and safety protocols against COVID-19.