To showcase its Cloud Campus work-at-home solution, Teleperformance Philippines has launched the Cloud Campus Jeepney, a mobile cloud connected workstation that simulates a fully enabled work-at-home experience.
Introduced at the Sunlife Amphitheatre, the Cloud Campus Jeepney is a functioning mobile workstation connected to the cloud that will allow people to work and stay fully connected even on the road. It showcases the digital capabilities of the TP Cloud Campus solutions, giving visitors a fully connected work-at-home experience.
Launched in early 2021, the Cloud Campus solution is the revolutionary and innovative new global operating model of Teleperformance, specifically designed to enable a socially enriched work-at-home environment, allowing brands to easily expand their business and deliver superior customer experiences through Teleperformance’s unique, cloud-centric solution.
Home-based interaction experts can work from anywhere and remain connected to their Teleperformance team through the Cloud Campus hubs, which come with innovative features to help employees stay engaged and connected, while maintaining operational efficiency.
Currently, there are two main Teleperformance Cloud Campus hubs located at TP Fairview, Quezon City and at TP Aura, Taguig City and multiple smaller kiosks which serve as the operational command center of virtual teams.
“TP Cloud Campus enables Teleperformance Philippines to bridge people with their favorite brands around the world 24/7,” said Joey Marquez, COO, Teleperformance Philippines. “Designed to harmonize onsite and remote work environments, TP Cloud Campus encompasses virtual talent acquisition, training, learning and development, quality control, data security, as well as workforce performance management.”
The new Teleperformance “Campus Culture” supports the employee’s physical and mental well-being, assisted by bespoke technology, analytics, and process excellence (T.A.P.TM) solutions that harness human insights, fun, teamwork, friendly competition, and continuous learning. This includes solutions such as training simulations, gamification, operational remote management platforms and collaboration platforms, for optimized virtual training rooms, digital whiteboards and wallboards to generate real-time productivity, performance, workload technology monitoring reports, and chatbot TP Digital Floorwalker, built with machine learning and analytics capabilities enabling more First Call Resolutions and reduced Average Handling Time.
For Teleperformance’s client-partners, the TP Cloud Campus and T.A.P.TM innovation engines equip them with high-tech, high-touch solutions built on a keen understanding of people’s interaction history and sentiments.
Keeping important information safe and confidential is pivotal so Teleperformance stores data in remote environments to ensure no client or customer data is stored locally. The company’s layers of security include PCI-certified architecture, multi-factor authentication, device lockdown, and TP Protect – an integrated data security solution that allows real-time monitoring and alerts to prevent fraudulent activities.
Categories: Business Features