VFS Global, a company that specializes in visa outsourcing and technology services, has launched an (artificial intelligence) AI-driven chatbot to assist UK visa applicants in 141 countries. The chatbot, which uses Generative AI (GenAI), provides real-time support through voice and text, offering travelers accurate and country-specific information.
Developed by VFS Global’s AI team in Dubai, the chatbot helps customers find answers quickly, reducing the need for direct human assistance. It runs on VFS Global’s secure IT system, ensuring data privacy and compliance with regulations.
“We are developing a range of AI and digital technology-driven products to drive the next transformation in visa and consular services for our Client Governments and customers,” said Zubin Karkaria, founder and CEO, VFS Global Group.
The chatbot’s AI models were trained exclusively on publicly available data from VFS Global’s UK visa websites. A team of AI specialists in Dubai, Mumbai, and Berlin worked on the project, prioritizing security and ethical AI practices. VFS Global partnered with the Responsible AI Institute to address bias and ensure fairness in responses.
The chatbot offers human-like interactions, detects and masks personal information, and operates in a secure environment to prevent unauthorized data sharing. Users can access the service at any time and provide feedback to improve its responses over time.
By introducing AI-enhanced support, VFS Global aims to simplify the visa application process for UK-bound travelers.