Internet outages can disrupt work, school, or entertainment, even for just a few minutes. PLDT Home said such interruptions are often unavoidable but highlighted its Always On hybrid modem as a way for households to stay online while repairs are underway.
The Always On modem combines fiber and LTE connections in one device. When the fiber connection is disrupted, the modem automatically switches to LTE. Once fiber service is restored, it switches back without requiring any manual setup.
PLDT Home said the modem also creates a fault ticket automatically if it runs on LTE backup for 30 minutes, eliminating the need to contact customer service. Equipped with WiFi 6 technology, the modem supports speeds of up to 1 Gbps, depending on the user’s plan, and works across multiple devices.
The company noted that fiber service interruptions often occur because of factors beyond its control, such as:
- Severe weather
The Philippines experiences about 20 tropical cyclones annually, according to PAGASA. Strong winds, flooding, and fallen trees often damage fiber lines and undersea cables. - Cable theft
More than 60% of cable theft incidents nationwide occur in Metro Manila, according to a telco report. Such thefts can disrupt service for entire neighborhoods. - Damage from animals
Rodents and squirrels have been known to chew through fiber cables in urban and residential areas, resulting in outages that are difficult to detect and repair. - Accidental damage during construction
Drilling and digging for roadworks and other projects sometimes damage underground fiber cables, leading to service interruptions.
PLDT Home said Always On offers a seamless way to remain connected during such incidents. More information about the hybrid modem is available on the PLDT Home website.
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