ASUS Philippines has unveiled an upgraded ASUS 4A Quality & Service warranty package, aiming to boost customer confidence and satisfaction across its range of ASUS, ROG, and ASUS Business products.
Since 2023, all ASUS laptops have undergone stringent testing procedures, conforming to the MIL-STD 810H US military-grade standard. This comprehensive testing regimen, comprising 12 test methods and 26 test procedures, subjects laptops to extreme environmental conditions and physical stressors.
ASUS laptops undergo 16 supplementary durability tests, ensuring longevity and reliability beyond military standards.
READ:
CES 2024: ASUS unveils latest innovations
ASUS continues sustainability efforts with series of activities
The 4A Quality & Service warranty package revolves around four pillars, ensuring customers receive unparalleled support and protection for their ASUS devices:
1. Assured Quality: ASUS laptops, certified to US military-grade standards, are backed by expert service technicians for comprehensive after-sales support.
2. Always-on Support: Users can access support through various channels, including the MyASUS app, social media platforms, email, live chat, or ASUS’s dedicated call center.
3. All-around Coverage: With over 100 directly managed Authorized Service Centers nationwide and a global network, ASUS devices are protected globally.
4. Added-value Experience: A dedicated ASUS account support portal and Perfect Warranty safeguard devices against accidental damage, enhancing user experience.
Standard warranty and added benefits
All ASUS laptops come with a standard 2-year International Warranty, while ASUS ExpertBook laptops boast a 3-year warranty. Additionally, Perfect Warranty provides coverage for customer-induced damages not covered by the manufacturer’s warranty. ASUS also offers preventive maintenance services during the warranty period, prolonging device lifespan and reducing e-waste.
ASUS Premium Care
Users can opt for ASUS Premium Care (APC) extended service packages, starting at P2,995, to customize warranty coverage and protection based on their needs. These packages include warranty extensions, accidental damage protection, HDD/SSD retention, carry-in to on-site upgrades, and battery service packages.
ASUS ensures swift repair turnaround times at its 100+ directly managed Service Centers and prompt support through its call center. The 24/7 On-Site Service warranty application streamlines booking for on-site service, enhancing user convenience. Perfect Warranty and preventive maintenance services further contribute to reducing e-waste and prolonging device lifespan.
ASUS Members enjoy 24/7 support through a single portal, allowing them to manage warranties, download drivers and software, access support, and track repair status effortlessly.
The ASUS 4A Quality & Service warranty package is included with the purchase of any ASUS, TUF Gaming, ROG, or ASUS Business product. ASUS Premium Care upgrade packages are available at official ASUS/ROG stores and authorized resellers.