Cloud

ePLDT launches cloud-based phone system service

 
ePLDT recently launched a new, cloud-based phone system called ePLDT Calling for Microsoft Teams, which allows businesses to combine their communication and collaboration systems in a single platform.
 
As businesses have implemented work-from-home setups at the onset of the pandemic, many faced challenges around operational inefficiencies brought by the sudden pressure to adopt systems that optimize remote working arrangements. This influx of business applications has resulted in largely disconnected legacy and digital platforms. 
 
ePLDT, in partnership with Microsoft and AudioCodes, developed ePLDT Calling for Microsoft Teams—a  modern enterprise voice solution that combines both business communication and collaboration systems to enable employees to seamlessly integrate calls into their workflow. The service aims to help boost the efficiency of businesses to improve overall business outcomes while reducing costs, application overload, and worker fatigue. 

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Organizations caught in this siloed approach (those with disjointed communication and collaboration systems) are predisposed to users toggling from one system to another, which consumes more time and could possibly cause customer dissatisfaction due to simple miscommunication rising from seemingly mundane oversights such as unattended calls and queries and mishandled requests.

Innovative solutions

Businesses are also able to get real-time insights on the quality of calls made to ensure smooth communication and customer satisfaction. Calls are also protected with built-in security and privacy from Microsoft 365.
 
ePLDT harnessed the collaborative power of Microsoft Teams and utilized the combined robustness and reliability of PLDT SIP connectivity and ePLDT VITRO Data Center, to create hybrid telephony and video conferencing solution that allows real-time collaboration among employees, customers, and other stakeholders. With ePLDT’s ICT expertise and Microsoft 365 certifications, customers are assured that this groundbreaking solution is professionally implemented and supported, and shall be continually reviewed and enhanced.  
 
“Traditional telephony solutions provided limited capabilities at a high cost and effort. ePLDT Calling for Microsoft Teams is the perfect solution for effective internal and external communication,” said Nico Alcoseba, VP & Head of ICT Business for PLDT Enterprise.
 
Furthermore, ePLDT Calling for Microsoft Teams provides better management of customer experience across legacy and digital channels and aligns technology investments with every company’s business objectives.  
 
“We at ePLDT strive to continuously provide enterprises with innovative solutions that will create real value to their business,” said Jovy Hernandez, president and CEO, ePLDT and head for PLDT and Smart Enterprise Business Groups. “We always keep in mind the needs of our customers when we develop a new product to ensure that it answers their problems or challenges, and ePLDT Calling for Microsoft Teams is an illustration of that. With ePLDT Calling for Microsoft Teams, we will enable businesses to have maximum productivity and seamless collaboration among employees.”